Booking Terms

Welcome to Big R Vacations. These Booking Terms outline key policies and requirements for reserving with us. By confirming your reservation, you agree to follow these terms and to sign the full rental agreement provided during booking. This summary is offered for your convenience and does not replace the binding legal rental agreement.

Booking and Payment Policies

• Primary Renter Age Requirement: The lead guest must be at least 25 years old and must remain on-site for the full duration of the stay.
• Identity Verification: The lead guest must provide a government-issued photo ID to complete identity verification. This step is required to secure your booking and may be processed through our trusted partner, Trustd.ai. Verification must be completed promptly, as reservations may be canceled if not finalized in a timely manner.
• Rental Agreement: The lead guest is required to sign a rental agreement to complete the reservation. It outlines payment terms, cancellation policies, guest responsibilities, and more.
• Deposit and Payment Schedule: A deposit is due at the time of booking. Final payment must follow the booking terms applicable when the reservation is confirmed.
• Damage Hold: A temporary authorization hold will be placed on your credit card two days before check-in. This hold is released after a successful post-checkout inspection.

Check-In / Check-Out

• Check-In Time: 4:00 PM
• Check-Out Time: 10:00 AM
• Keyless Entry: Self-check-in is available via a secure keypad code.
• Late Checkout: Must be pre-approved. Unauthorized late checkout may incur additional charges.

Cancellation Policy

• Guests may cancel for a full refund within the grace period, which is typically 48 hours after booking. See your rental agreement for exact terms.
• All cancellations must be submitted in writing.
• Full cancellation terms and refund schedules are outlined in the rental agreement you sign at booking.

House Rules and Community Guidelines

• No Smoking or Vaping: Prohibited anywhere on the property, both indoors and outdoors.
• No Parties or Events: Unregistered guests, large gatherings, and events are not allowed.
• Quiet Hours: Enforced from 10:00 PM to 7:00 AM.

Pool and Spa Heat Disclaimer

• Availability: Pool heat is included from October through May. Spa heat is available year-round.
• Summer Season: Pool heat is not needed in the summer as the sun naturally warms the water.
• Temperature Disclaimer: Heating systems are weather-dependent and we do not guarantee a specific temperature.
• Use at Your Own Risk: Children must be supervised. Follow all posted safety signage.

Damage and Incidentals

• Guests are responsible for any damage beyond normal wear and tear.
• Please report any damage, maintenance concerns, or safety issues immediately so they can be addressed during your stay.

Occupancy Limits and Sleeping Arrangements

• Maximum Occupancy: Up to 16 adults, or 18 total if children are included.
• Beds Provided: 4 King beds, 2 Queen beds, 2 Twin beds, 1 Full/Twin bunk with trundle, and a Pack-n-Play for infants.
• Sleeping Policy: All guests must sleep in the beds provided. Air mattresses and sleeping bags are not allowed.

Property Access and Maintenance

• Big R Vacations may enter the property with notice to perform repairs or inspections.
• In emergencies, entry may be made without notice.

Liability and Insurance

• Big R Vacations is not responsible for accidents, injuries, or lost/stolen items.
• We strongly recommend purchasing travel insurance to protect against cancellations and disruptions.

Resort Amenities and Rules

• Guests must follow all Windsor at Westside Resort rules.
• Amenities include a clubhouse, pool, lazy river, fitness center, and sports courts.
• Use of amenities is at your own risk.

Pet Policy

• No pets allowed. This helps maintain a dander-free environment for allergy-sensitive guests.

Enforcement and Violations

• Violation of any house rule, including resort quiet hours from 10:00 PM to 7:00 AM, may result in immediate eviction and cancellation of the reservation without refund.
• Violation of any part of the rental agreement may also result in eviction and cancellation without refund.

Acceptance of Terms

By confirming a reservation with Big R Vacations, you acknowledge and accept these Booking Terms and agree to sign and comply with the full rental agreement provided at booking.

Effective Date: May 2025