Booking Terms & Conditions

Welcome to Big R Vacations. These Terms and Conditions apply to all reservations at Big R’s Villa, a premium 8-bedroom vacation rental located in Windsor at Westside Resort in Kissimmee, Florida—just 8 miles from Walt Disney World and near Orlando’s top-rated golf courses. By confirming your reservation, you agree to the following rental policies and house rules.

Booking and Payment Policies

• Primary Renter Age Requirement: The lead guest must be at least 25 years old and must stay on-site for the full duration of the rental period.
• Deposit and Payment Schedule: A deposit is required at the time of booking. Final payment must be made per the booking terms in effect when your reservation is confirmed.
• Rental Agreement Required: A detailed rental agreement will be sent via email and must be signed to complete your reservation. This agreement outlines payment terms, cancellation conditions, refund eligibility, and guest responsibilities.
• Damage Authorization Hold: Two days before check-in, a temporary hold will be placed on your credit card to cover potential damages. This hold will be released following a successful post-checkout inspection.

Check-In / Check-Out

• Check-In Time: 4:00 PM
• Check-Out Time: 10:00 AM
• Keyless Entry: Self-check-in is available via a secure keypad code.
• Late Checkout: May result in additional charges if not pre-approved.

Cancellation Policy

• All cancellations must be submitted in writing.
• Cancellation terms, refund schedules, and exceptions are specified in the rental agreement you receive and sign at booking.

House Rules and Community Guidelines

• No Smoking: Smoking or vaping of any kind is not permitted anywhere on the property—indoors or outdoors.
• No Parties or Events: Unregistered guests, large gatherings, or events are not permitted.
• Quiet Hours: Please observe resort quiet hours from 10:00 PM to 8:00 AM.

Heated Pool and Spa Disclaimer

• Included with Your Stay: Pool and spa heat is included and pre-set to 85°F.
• Temperature Disclaimer: Reaching 85°F is not guaranteed and depends on outdoor conditions.
• Heat-Up Time: The time it takes to reach temperature varies based on weather. In colder weather, the water may take significantly longer to warm up.
• Weather Impacts: In cold conditions, the heat pump may shut off automatically to protect the system.
• Use at Your Own Risk: Guests must supervise children at all times and follow posted safety signage.

Damage and Incidentals

• Guests are responsible for any damage that exceeds normal wear and tear.
• Please report any damage, safety concerns, or maintenance needs immediately so we can address them during your stay.

Occupancy Limits and Sleeping Arrangements

• Maximum Occupancy: Up to 16 adults, or 18 total if children are included.
• Sleeping Configuration: 4 King beds, 2 Queen beds, 2 Twin beds, 1 Full/Twin Bunk with Trundle. A Pack-n-Play is also available for infants.
• All guests must sleep in the beds provided. Air mattresses and sleeping bags are not permitted.

Property Access and Maintenance

• Big R Vacations may enter the property with notice to perform repairs or inspections.
• In emergencies, entry may be made without prior notice.

Liability and Insurance

• Big R Vacations is not liable for injury, accidents, or lost/stolen items.
• We strongly recommend purchasing travel insurance to protect against unexpected cancellations or travel disruptions.

Resort Amenities and Rules

• Guests must follow all posted Windsor at Westside Resort rules.
• Resort amenities include a clubhouse, resort-style pool, lazy river, fitness center, and sports courts.
• Use of amenities is at your own risk.

Pet Policy

• No Pets Allowed: Pets are strictly prohibited to maintain a dander-free environment for guests with allergies.

Enforcement and Violations

• Violation of any house rule may result in immediate eviction and cancellation of the reservation without refund.

Acceptance of Terms

By booking a stay at Big R Vacations' vacation rental property, you acknowledge and accept these Terms and Conditions.

Thank you for choosing Big R Vacations. We look forward to hosting you and making your stay exceptional.

Big R’s Villa — Big Enough for Families and Friends, Cozy Enough to Feel Like Home.
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